Question 1

Where do you deliver?

Accepted Answer

We deliver across the Denver and Aurora metro, 7 days a week. We deliver to private residences only — not hotels, motels, or other lodging.

Question 2

How long does delivery take?

Accepted Answer

Most orders arrive within an hour or two, depending on time of day, weather, and where you are in the metro. You'll get an ETA at checkout and updates from your driver.

Question 3

How fast is cannabis delivery in Denver?

Accepted Answer

Most Denver orders arrive within one to two hours. Weekday afternoons are typically the fastest window; evenings and weekends can run a bit longer. You'll see a live ETA at checkout.

Question 4

Is cannabis delivery legal in Denver and Aurora?

Accepted Answer

Yes. Colorado permits licensed cannabis home delivery to adults 21 and older, and both Denver and Aurora allow it under state and local rules. Deliveries go to private residences only.

Question 5

Is there a delivery fee?

Accepted Answer

Yes, a small delivery fee applies. Rewards members can unlock free delivery at a points milestone.

Question 6

Is there a minimum order for cannabis delivery?

Accepted Answer

Yes — there's a small order minimum shown at checkout. It helps us keep delivery windows tight and drivers on schedule across Denver and Aurora.

Question 7

Do you deliver cannabis to apartments or only houses?

Accepted Answer

We deliver to private residences only — houses, condos, and apartments where you legally reside. We can't deliver to hotels, motels, Airbnbs, dorms, or any other lodging, per Colorado law.

Question 8

Do you deliver to hotels or Airbnbs?

Accepted Answer

No. Per Colorado law, cannabis can only be delivered to private residences. That means no hotels, motels, Airbnbs, or any other lodging.

Question 9

How do I place an order?

Accepted Answer

You can order two ways: shop the live menu at https://velvetleafandco.com/menu (no app required), or download the Velvet Leaf & Co app on the App Store or Google Play and check out from your phone. Either way, you'll confirm you're 21+ and show a valid ID when your driver arrives.

Question 10

Do I need an account to order?

Accepted Answer

Yes — an account lets us verify you're 21+ and helps us deliver to the right address. Signing up takes a minute and your first 100 rewards points are free.

Question 11

What do I need for cannabis delivery?

Accepted Answer

You need to be 21 or older and have a valid, unexpired government-issued photo ID (driver's license, state ID, passport, or military ID) to show your driver at the door. Payment is cash or debit.

Question 12

How do I pay?

Accepted Answer

Cash or debit at the door, per Colorado regulation. Credit cards aren't accepted for cannabis transactions.

Question 13

Can I tip my driver?

Accepted Answer

Yes, and they appreciate it. You can tip at the door in cash or add it on the app at checkout.

Question 14

What do you carry?

Accepted Answer

Flower, pre-rolls, vape carts and disposables, concentrates, edibles, tinctures, and topicals. We carry a curated selection of trusted Colorado brands.

Question 15

I'm new — where do I start?

Accepted Answer

Take our Find Your Match quiz — five questions and we'll recommend a category to start with. Or head to our Product Education hub for plain-English explainers.

Question 16

Is the rewards program really free?

Accepted Answer

Yes. There's no fee, no subscription, no catch. Signing up gets you 100 points on the house.

Question 17

How do points work?

Accepted Answer

You earn points on every order. Points unlock perks like free delivery and member-only drops. Your balance is always visible in the app.

Question 18

Do I need to show ID?

Accepted Answer

Yes — every delivery requires a valid government-issued ID showing you're 21 or older. No exceptions.

Question 19

Why residence-only?

Accepted Answer

Colorado cannabis delivery rules require that deliveries go to private residences only. It's not our preference — it's the law.

Are you 21 or older?

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